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PRODUCTS
TECHNICAL ADVICE
DEVICE CODE
B2B
WARRANTY ON OUR PRODUCTS
All products carry a 2-year warranty. ploutarxoselectronics.gr guarantees to forward for repair any faults in any product caused by defects in manufacture or materials, and to replace it if the product's representative deems this necessary. Where products were sold with an invoice and their return is accepted, a return note marked "for return" must be issued. The complete packaging and accessories must again accompany the return. A credit note will be issued after our technical department has thoroughly inspected the product. If the product being returned does not meet the conditions, it will be sent back at your expense. A warranty of compatibility with other devices cannot be given, owing to the complexity involved. The specifications stated for our products are those given by the manufacturer, and in no case can we verify compatibility with any other device. Compatibility based on our own experience may simply be mentioned in specific cases only, and with reservation. Attention! No external power supply of a device (even if it is included in its purchase packaging) is covered by the warranty!
* PRODUCTS THAT WERE BROKEN IN TRANSIT ARE THE LIABILITY AND COST OF THE TRANSPORT COMPANY AND NOT OURS. *
The warranty does not cover faults caused:
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By mishandling, incorrect installation, impact, dropping of the device, exposure to extreme levels of temperature or humidity, spilled liquids, and battery acid leaks.
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By incorrect connection, a different mains voltage, fluctuations in the mains voltage, and any use of power supplies other than those specified by the respective manufacturer for each specific product.
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On microphone heads, laser heads, turntable cartridges, light fitting lamps, spare-part components, measuring instruments, TV remote controls, batteries of every type.
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By any attempt to repair a machine in a workshop or by a technician other than ploutarxoselectronics.gr, and in any case where the device's serial number or distinguishing marks have been altered, changed, removed or destroyed.
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Loudspeakers and coils damaged through misuse (misuse meaning overdriving of the amplifier as well as overdriving of the speakers).
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For faster handling of machines sent for repair, it is preferable to use courier companies that deliver directly to our premises.
The warranty also does not cover any batteries that may be contained in the packaging. In the event of a return due to malfunction, describe exactly the problem you are experiencing by filling in an RMA Formand be sure to enclose the proof of purchase. The transport of machines to the company for service, as well as the dispatch of repaired devices, is at the customer's expense.
